Most orders are shipped same or next business day. Our business days are Mon-Fri. Most US orders will be shipped by USPS Priority Mail. For larger orders, we compare shipping prices with UPS and ship whichever way saves you money. If the shipping is less than what the system charges, we refund the difference.
Most orders are shipped same or next business day. Our business days are Mon-Fri. All international orders over 4 pounds will be shipped by USPS Priority Mail. We will ship smaller orders First Class to save on shipping and refund any differences in charges.
You should receive international orders within 2 or 3 weeks after they’re shipped. We are not responsible for customs fees that your country may charge. We must declare full value on all foreign shipments, as it is illegal and unethical to do otherwise.
We want you to be thrilled with the kits you receive. If you have any problems please contact us at firstname.lastname@example.org
and we'll make it right. Unauthorized returns will not be accepted. Please note that we cannot guarantee the contents of factory sealed kits as we do not open them prior to shipping. If you do receive a sealed kit that's missing parts please contact us and we'll take care of it.